On Top of a Warming Trend ; a Gorham Stove Retailer Weathers the Recession and Benefits From the Rising Cost of Oil and a Real Maine Winter.
Portland Press Herald › February 28, 2011
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Summary
Stephen Richard has seen his share of occupational hazards.
In the course of his work, the stove and fireplace retailer has helped settle husband-wife disputes, crawled across crumbling floors in dimly lit homes and been stranded on the outer islands after the last ferry.See the full content of this document
Extract
On Top of a Warming Trend ; a Gorham Stove Retailer Weathers the Recession and Benefits From the Rising Cost of Oil and a Real Maine Winter.
Such travails are unavoidable for Richard, owner of Frost and Flame in Gorham, whose policy is to visit every customer at home before he sells them a stove or fireplace.
Richard said that level of customer service, as well a booming Internet-driven parts business, has helped his company grow into one of the state's largest hearth dealers and weather a recession that smothered the industry and battered local competitors."I have gone to every cu...See the full content of this document
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